The estimated delivery period is available in the product page and all quotation pages. Please note that 7 days, for example, means 7 business days from the moment the purchase is processed in our bank account. We ask for your patience, particularly with our made to measure and require time for manufacture and delivery. The delivery terms are no longer valid in the case of busy periods of the year such as Christmas or Bank Holidays.
Next day dispatch, where available, is likewise based on Next Working Day and excludes Bank Holidays.
In certain areas including Scotland, Northern Ireland or the Channel Islands carriers may charge an extra delivery fee. We will inform you of this fact as soon as possible, if this is the case with your order. You can cancel the order if you decline the payment of the extra charge.
Please check the boxes for any damage upon delivery and should you find anything wrong, sign for the packages as damaged on the courier paper. Note that the state of the boxes does not necessarily reflect the state of the products inside so we request that the goods inside are checked as well. We require that all orders, which are signed for as damaged, be reported to us within 24 hours. With every order, the goods must be inspected immediately upon delivery and any problems should be reported within 28 days from the delivery date.
We reserve the right to ask for digital pictures as proof of the reported issues.
Deliveries are not guaranteed. Although over 95% of deliveries run smoothly some fail. We request our customers not book installations or take time off work before goods arrive. We will not be able to compensate against failed deliveries.
If no one is available when the carrier delivers the order, they will leave a card or message on the telephone to inform the customer of the attempted delivery. If the customer does not contact the carrier to arrange a more convenient time for re-delivery, the order is returned as a result, you will be charged with an additional redelivery fee for resending the order. This will also result in a delay due to the return being processed by the courier.