Delivery Information

  • Flat Rate Delivery – £3.95

Delivery times are 5-7 working days.

  • All orders placed before 4pm will be dispatched the following working day. Any orders placed after 4pm on a Friday will be dispatched the following Tuesday.
  • Individual products have more detailed information in their specification.
  • All of our couriers are currently offering CONTACT FREE delivery.
  • At busy times of year, such as Christmas and Bank Holidays, there may be an increase in these times, we will endeavour to keep you informed if this is so.

ParcelForce 48 – £7.99
ParcelForce 48 is available for orders placed before 11am, orders placed after 11am will be processed the next working day.

  • With this service your parcel will be delivered within 48 working hours including Saturdays
  • Track your parcel to see where it is at every stage
  • SMS updates from the courier
  • Dispatch is on Normal Working Days Only.

Orders below £30

Orders will be charged a flat rate of £3.95 for delivery.

  • Delivery times are 5-7 working days.
  • All orders placed before 4pm will be dispatched the following working day. Any orders placed after 4pm on a Friday will be dispatched the following Tuesday.
  • Individual products have more detailed information in their specification.
  • All of our couriers are currently offering CONTACT FREE delivery.

At busy times of year, such as Christmas and Bank Holidays, there may be an increase in these times, we will endeavour to keep you informed if this is so.


Parcelforce 48

ParcelForce 48 is available for orders placed before 11am, orders placed after 11am will be processed the next working day.

  • With this service your parcel will be delivered within 48 working hours including Saturdays
  • Track your parcel to see where it is at every stage
  • SMS updates from the courier

Dispatch is on Normal Working Days Only.

Please note: The courier is experiencing unprecedented demand due to the Covid -19 lockdown. Although every effort will be made to adhere to the timescales set out, we cannot guarantee the timescales.


SOME THINGS TO BE AWARE OF WITH DELIVERIES

Please Note

During the Covid-19 Lockdown our Courier has advised that if delivery is attempted to a BUSINESS address and the business is closed, they will return the parcel to us – no card will be left and additional charges may occur for redelivery.

We deliver between 7.30am to 6pm Mon – Fri.

If for any reason you miss your delivery you will be left a calling card with information on how to arrange a re-delivery at your convenience and at no cost to yourselves.

If our carrier has tried to deliver repeated times and your order is returned to us you may incur a re delivery charge.

With deliver to mainland Britain Only.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


Delivery Terms and Conditions

The estimated delivery period is available in the product page and all quotation pages. Please note that 7 days, for example, means 7 business days from the moment the purchase is processed in our bank account. We ask for your patience, particularly with our made to measure and require time for manufacture and delivery. The delivery terms are no longer valid in the case of busy periods of the year such as Christmas or Bank Holidays.

Next day dispatch, where available, is likewise based on Next Working Day and excludes Bank Holidays.

In certain areas including Scotland, Northern Ireland or the Channel Islands carriers may charge an extra delivery fee. We will inform you of this fact as soon as possible, if this is the case with your order. You can cancel the order if you decline the payment of the extra charge.

Please check the boxes for any damage upon delivery and should you find anything wrong, sign for the packages as damaged on the courier paper. Note that the state of the boxes does not necessarily reflect the state of the products inside so we request that the goods inside are checked as well. We require that all orders, which are signed for as damaged, be reported to us within 24 hours. With every order, the goods must be inspected immediately upon delivery and any problems should be reported within 28 days from the delivery date.

We reserve the right to ask for digital pictures as proof of the reported issues.
Deliveries are not guaranteed. Although over 95% of deliveries run smoothly some fail. We request our customers not book installations or take time off work before goods arrive. We will not be able to compensate against failed deliveries.

Redelivery charge

If no one is available when the carrier delivers the order, they will leave a card or message on the telephone to inform the customer of the attempted delivery. If the customer does not contact the carrier to arrange a more convenient time for re-delivery, the order is returned as a result, you will be charged with an additional redelivery fee for resending the order. This will also result in a delay due to the return being processed by the courier.